Registered and Approved Provider of NDIS and Aged Care (Home Care Packages)

Privacy Policy

Your privacy is important to us. It is AFFECTION DISABILITY CARE PTY LTD policy to respect your privacy regarding any information we may collect from you across our website, https://affectioncare.com.au, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we are collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we will protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. We do not share any personally identifying information publicly or with third parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as an acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 14 July 2021.

C o m p l a i n t s M a n a g e m e n t F o r m

Dear participant: Please complete the following form in the unfortunate event of any incident occurring that did not meet your expectations of care. A formal investigation will commence once we receive the completed form. If you require assistance in the completion of this form, please contact us with provided details. If you want to make anonymous complain, no need to complete your personal details.

Complaint details(to be completed by participant/participant's family)

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Investigation to be completed by provider

Required Actions

Notification

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