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Support at Home Packages

What is Support at Home?

Support at Home (HCPs) are part of the Australian Government’s Aged Care system, designed to provide older Australians with long-term, coordinated support to help them live independently in their own homes for as long as possible.

Support at Home Packages, funded by the Australian Government, provide a range of coordinated services that help seniors remain safe, comfortable, and supported at home. These packages are tailored to individual needs and can include everyday tasks, health support, and social connection services.

They are designed to complement your lifestyle and adapt as your needs change, ensuring you receive the right level of help at every stage.

Key Features of Support at Home

Personalised Support

Each package is designed around the person’s unique lifestyle, cultural background, and health requirements.

Government Subsidy

The government pays a subsidy to an approved Home Care Provider, who delivers care services based on the individual’s needs and budget.

How Support at Home Packages Work

  1. Assessment You begin with an assessment through My Aged Care to determine the level of support you require.
  2. Package Allocation Based on your needs, you will be assigned a package level (Level 1 to Level 8). These levels reflect the complexity and amount of support required.
  3. Choose Your Provider Once your package is available, you can select Affection Care as your trusted care provider.
  4. Personalised Care Planning We work closely with you and your family to create a personalised care plan that reflects your goals, preferences, and daily needs.
  5. Ongoing Support & Flexibility Your package funds essential services such as:
    • Personal care (showering, grooming, dressing)
    • Domestic assistance (cleaning, laundry, household tasks)
    • Meal preparation
    • Medication reminders
    • Social companionship
    • Transport to appointments
    • Allied health and wellbeing support
    • Safety and mobility equipment
  6. Consumer-Directed Care All Support at Home packages are delivered on a Consumer Directed Care (CDC) basis. This means:
    • You have choice and control over the types of care and services you receive
    • You can choose your provider, change providers, and manage how your funding is spent
    • You receive regular budget statements to stay informed about your package funds

Level of Support at Home Packages

Level 1 – Basic Support

Ideal for: People who are mostly independent but benefit from occasional help.

Services may include:

  • Light cleaning
  • Meal preparation
  • Social visits and companionship
  • Safety checks
  • Short visits for reassurance

Level 2 – Low Support

Ideal for: Older adults who need regular weekly assistance.

Services may include:

  • Domestic help
  • Meal preparation and planning
  • Transport and shopping
  • Medication reminders
  • Basic personal care

Level 3 – Moderate Support

Ideal for: People needing help several times per week.

Services may include:

  • Personal care (showering, grooming)
  • Mobility support
  • Routine home assistance
  • Light allied health support
  • Social connection visits

Level 4 – Moderate–High Support

Services may include:

  • Daily personal care
  • Routine nursing visits
  • Health condition monitoring
  • Home safety aids
  • Meal and household support

Level 5 – High Support

Ideal for: Individuals with growing and more complex care needs.

Services may include:

  • Multiple daily visits
  • Allied health therapies
  • Nursing assistance
  • Chronic disease support
  • Falls prevention care

Level 6 – Higher Clinical Support

Ideal for: Seniors with significant medical or mobility challenges.

Services may include:

  • Intensive personal care
  • Complex medication management
  • Wound care
  • Equipment support
  • Rehabilitation exercises

Level 7 – Very High Support

Ideal for: Individuals with high dependency who wish to remain at home.

Services may include:

  • High-intensity nursing
  • Behavioural or cognitive support
  • Mobility and equipment needs
  • Frequent allied-health input
  • Full household assistance

Level 8 – Highest Support

Ideal for: People with very complex, severe, or terminal conditions.

Services may include:

  • Very frequent or continuous care
  • Palliative support
  • Advanced clinical nursing
  • Full household management
  • Specialist equipment and home modifications

Summary of the 8 Levels of Support

Level of SupportApprox. Annual FundingWhat This Level CoversExamples of Suitable Individuals
Level 1 – Basic Support$10,700 per year
  • Light domestic help (cleaning, laundry)
  • Meal preparation
  • Social support
  • Welfare checks
  • Short visits
  • Mostly independent
  • Needs occasional help or safety checks
Level 2 – Low Support$16,000 per year
  • Regular domestic assistance
  • Meal planning & prep
  • Transport & shopping
  • Medication reminders
  • Basic personal care
  • Needs weekly support
  • Beginning to struggle with daily tasks
Level 3 – Moderate Support$22,000 per year
  • Personal care (showering, grooming)
  • Regular home support
  • Social connection visits
  • Mobility assistance
  • Light allied health (OT/physio)
  • Needs help several times per week
  • Moderate mobility or health issues
Level 4 – Moderate–High Support$30,000 per year
  • Daily support visits
  • Personal care & hygiene
  • Routine nursing help
  • Chronic condition monitoring
  • Home safety aids
  • Requires daily support
  • Early cognitive decline
  • Significant mobility issues
Level 5 – High Support$40,000 per year
  • Multiple daily visits
  • Regular nursing input
  • Allied health (OT, physio, dietetics)
  • Falls prevention care
  • Home routine management
  • Increasing care needs
  • Multiple health concerns requiring monitoring
Level 6 – Higher Clinical Support$48,000 per year
  • Intensive personal care
  • Complex medication management
  • Chronic disease support
  • Regular nursing & rehab therapies
  • Home equipment & modifications
  • Complex care needs
  • Significant medical or mobility challenges
Level 7 – Very High Support$58,000 per year
  • High-intensity nursing care
  • Behavioural or cognitive support
  • Mobility equipment needs
  • Frequent allied-health therapies
  • Extensive home support
  • Advanced chronic conditions
  • High dependency but wishes to remain at home
Level 8 – Highest Support$78,000 per year
  • Very frequent or continuous care
  • Palliative care support
  • Advanced clinical nursing
  • Full household management
  • Specialist equipment & modifications
  • Severe or terminal conditions
  • Requires near full-time support at home

Examples of Services at Every Level

Below is a more detailed breakdown of the types of services available, depending on the level:

Personal & Daily Living Support

  • Showering, grooming, and toileting
  • Dressing and daily routines
  • Continence assistance
  • Mobility and transfers
  • Medication prompts or administration

Domestic & Household Support

  • Cleaning and laundry
  • Meal planning and cooking
  • Shopping assistance
  • Linen changes
  • Home organisation support

Health & Clinical Support

  • Nursing care
  • Chronic disease management
  • Wound care
  • Allied health (physiotherapy, occupational therapy, podiatry, dietetics)
  • Behavioural or cognitive support

Safety & Equipment

  • Home modifications (rails, ramps)
  • Mobility equipment (walkers, shower chairs, beds)
  • Falls prevention assessments
  • Emergency monitoring support

Social & Community Support

  • Companionship visits
  • Transport to appointments
  • Help to attend community events
  • Social outings
  • Mental wellbeing support

Living safely. Living confidently. Living your way — with Affection Care.

At Affection Care, we understand that home is where comfort, independence, and familiarity thrive. We believe everyone deserves to age with dignity, comfort, and choice. Our mission is to empower older Australians to remain living independently at home through personalised, compassionate, and reliable care. Our Support at Home Packages are designed to help older Australians maintain independence, stay connected, and enjoy a safe, fulfilling life in the comfort of their own home. With personalised support options and a team of compassionate, highly trained care professionals, we provide services that adapt to your lifestyle and evolve with your changing needs. Whether you require a little help around the home or high-level clinical support, Affection Care is here to walk beside you every step of the way. With personalised services, reliable carers, and genuine compassion, we make everyday living easier, safer, and more enjoyable.

Our Services

We offer a wide range of flexible in-home support services under your Home Care Package:

Personal Care

  • Assistance with showering, grooming, and dressing
  • Mobility and toileting support
  • Medication reminders

Home Help & Domestic Support

  • Housekeeping, laundry, and meal preparation
  • Grocery shopping and errands
  • Light gardening

Nursing & Health Support

  • Medication management and wound care
  • Chronic disease support
  • Regular wellness checks

Transport & Outings

  • Transport to medical appointments and shopping
  • Social activities and community events

Social & Emotional Support

  • Companionship visits
  • Community engagement
  • Respite for family carers

Care Coordination & Case Management

  • Ongoing reviews and care plan updates
  • Advocacy and support navigating My Aged Care
  • Culturally respectful and language-sensitive services

Why Choose Affection Care?

Compassionate, Reliable, Relationship-Based Support

Our carers are carefully selected not only for their skills, but for their warmth, empathy, and respect. We prioritise trust, empathy, and genuine connection. Our carers build long-term relationships so you always feel safe and supported. We care for you as we would want our own family cared for.

Personalised, Flexible Care

Every person is unique. We tailor our services around your lifestyle, preferences, and daily routine — not the other way around. We continuously review your needs to ensure your support remains relevant, effective, and aligned with your changing circumstances.

High-Quality Standards

We follow strict quality and safety guidelines, ensuring consistent, dependable, and professional service at all times.

Tailored Support That Respects Your Choices

We design your care around your goals, routines, and preferences — never a “one size fits all” approach.

Continuity & Comfort

Where possible, we match you with the same carers at each visit. Building trusting, long-term relationships is central to our service and helps create comfort, familiarity, and confidence.

Clear Communication & Guidance

Navigating the aged-care system can feel overwhelming. We guide you through every step, answer your questions clearly, and make the process simple and stress-free. We ensure clarity, honesty, and simplicity in pricing, so you always know where your package funds are going.

Local, Accessible Support

As a community-focused provider, we respond quickly and personally. Help is always close at hand.

Experience the Affection Care Difference

Choosing the right care provider is one of the most important decisions in maintaining your independence and wellbeing.

At Affection Care, we are dedicated to helping you live independently, safely, and happily at home — with dignity, confidence, and genuine support.

Let us walk alongside you on your aged-care journey. Whether you’re exploring services for yourself or a loved one, our friendly team is here to support you with clarity, respect, and genuine care.

Getting Started

Getting the care you deserve is easier than you think.
  1. Call Us – Speak to our friendly team on 0448 971 081
  2. Assessment – We help you register with My Aged Care and support you through the assessment
  3. Personalised Plan – Together, we’ll create a care plan that matches your goals and values
  4. Begin Services – Start receiving support at home with Affection Care by your side
Contact Affection Care today to get started — let’s build a care plan that helps you live independently, safely, and confidently at home.
C o m p l a i n t s M a n a g e m e n t F o r m

Dear participant: Please complete the following form in the unfortunate event of any incident occurring that did not meet your expectations of care. A formal investigation will commence once we receive the completed form. If you require assistance in the completion of this form, please contact us with provided details. If you want to make anonymous complain, no need to complete your personal details.

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